Arlo Pro base showing offline, all LEDs green

[karlgjordan]

I had a problem with my broadband connection which was resolved so I was offline for a few days.  Restarted my router, got direct connect and wifi access to the web, have all green lights on the base station (which I rebooted a well) - still showing offline, and no camera access.  I have restarted/rebooted, checked I have internet access - still nothing.  I also reset the base station.  No joy.  Any suggestions?

[jguerdat]

Was the base turned off during that time? If so the cameras' batteries may be dead and/or the cameras need to be resynced to the base.

[karlgjordan]

No base station was on.  Had recharged batteries and actually trying to ann new one, so it's not the batteries.

[jguerdat]

It may be fastest to reset the system by removing all devices from Settings, My Devices and start fresh.

[karlgjordan]

Thanks - that's what suppport seem to be suggesting.