Arlo Pro not recording

[LCB-Arlo]

My arlo camera (at least one of the two - didn’t get a chance to check the other one yet) has stopped recording when motion is within the acceptable distance/area. Spoke with a few individuals who have the Arlo camera (from Arlo to Arlo Pro) and they are having the same issue. Is this from the most recent software update? If so, when will this be fixed? What do i need to do to have this camera record again?

[TomMac]

Unknown if issue from FW, but the first thing to check is the "running man".

Arm the cameras and then go to Live View screen... verify the running man is Black for cameras ( means active )

[LCB-Arlo]

When i go to the live view screen it is black. But when i actually click “live” to view the camera in live mode it goes gray.

[TomMac]

That is normal.... When you pick LIVE, you are overriding the Armed command.  If you want recording in a Live View it must be manually started.

Also you should check your sense levels in the modes yoy are using to confirm they were not reset to default of 80%... most of my cams run at about 90%.

[LCB-Arlo]

I figured that’s why it went gray but it is black otherwise.

The sense levels were the first thing I checked and they are both at 100% as they have been from the start.

[JamesC]

LCB-Arlo,

Are you till experiencing this issue? When not live streaming and the running man is black (camera Armed), are recordings triggering and arriving in your library?

JamesC

[ecreeder]

I have the same question. I have ensured that all cameras are armed for motion. However, when I go to look at the Devices screen (none are Live), the running man is gray. This would explain why I'm not getting notificaitons. This is BAD! Is there anything I can do?

[jguerdat]

WHat mode are you using? Try the Armed mode since it's the one designed for troubleshooting issues like this. It may be you're using a custom mode that needs to be replaced.