Arlo Pro - all my cameras and data disappeared from Arlo website and app

[Aecheathamjr]

I logged onto Arlo today via my iphone app and all of my data was no longer there- all 5 of my cameras were no longer showing and none of the library information was there. I logged into the website and had the same results. Curious as to why my data would have been deleted?

[TomMac]

Possibly related to this thread?

https://community.netgear.com/t5/Arlo-Pro/Since-last-night-I-have-no-cameras-via-the-Arlo-site/m-p/1...

[jguerdat]

Seems like you need to reset the base and use the Add Device button to add the base and sync the cameras.

[ChristineT · Accepted solution]

Hello Arlo Community,

We are currently investigating a report from a small handful of users where their cameras are no longer appearing in the Arlo portal. We have confirmed that reclaiming the Arlo Base Station and resyncing the camera(s) resolves this issue. If you run into any issues with adding the base station back to your existing Arlo account we recommend a factory reset and try again. For more information on how to factory reset the Arlo base station please visit: How can I reset my Arlo base station to the default values?

1. After performing a factory reset on the Base Station, make sure the Power LED and Internet LEDs are solid green
2. If first two LEDs are not solid green and need assistance troubleshooting please visit:https://kb.arlo.com/996/My-Arlo-base-station-is-offline-how-can-I-troubleshoot-it
3. Once the Base Station is online, log into your Arlo account
4. Click Add Device and follow the on screen instructions
5. Sync the camera(s) to the Base Station. For instruction on how to sync your camera(s) please visit: https://kb.arlo.com/987/How-do-I-set-up-and-sync-my-Arlo-Wire-Free-cameras
6. Your Arlo system should now be up and running with the ability to live stream, arm and record as expected
7. You may need to recreate any custom modes and rules that you previously created. For more information about modes and rules please visit: https://kb.arlo.com/1019331/How-do-I-create-a-mode-with-different-rules-for-each-Arlo-Wire-Free-or-A... 

We sincerely apologize for any inconvenience this has caused.

Best Regards,

ChristineT

[irwinscheineson]

Small group my ass. Everyone I know lost their data and were taken offline. How did this happen? some of my base stations are 1000 miles away, can I restart them remotely? I think not. Once again, you guys suck.