Arlo Pro System, cannot view last image and recorded video in library

[burakuysaler]

I found the problem, probably due to my landline ADSL service provider, it closes connection to Amazon Web Services. (This does not happen via my cellular provider. Any machine or mobile phone trhrough ADSL does not work (Mac, windows, iphone etc))

As I can see from fiddler trace, connection is forcibly closed, probably due to my ADSL service provider. It says remote host but this does not mean AWS, I 'm sure its a service in between me and AWS, since cellular connection to AWS works.

Error Message Says: HTTPS handshake to arlolastimage-z1.s3.amazonaws.com (for #39) failed. System.IO.IOException Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.

However, If I contact to my ADSL Provider for resolution, I 'm sure they will not understand or care what I 'm talking about, is it possible a person from Arlo to contact them for resolution and tell them to check not to reset connection to AWS services.

Regards.

[jguerdat]

You'd probably need to open a case both with the ISP and here and provide information to both the ISP and Netgear to have a chance of them coordinating.