Arlo Pro Solar Panel Issues

[Orangecrush00]

I have three Arlo Pro cameras, and each one has a solar panel I purchased from the Arlo website. Two were purchased May 22, 2022 and the other on October 15, 2022.  The two purchased in May seem to have stopped working as I get the "connect a compatible charger" error with them. 

I've tried contacting support, but apparently I "don't qualify for live support", and am directed to forums and a virtual assistant who is literally virtually useless. 

Does anyone have any idea what Ican do to fix these issues, or how I can get in touch with a human who can help me?  I'm very frustrated at this point. 

Thanks for any and all help. 

Arlo Pro 

[jguerdat · Accepted solution]

You have to have a subscription to access support directly. You could purchase a single camera sub to allow this and then cancel when done.

[Orangecrush00]

Thank you! I'm so frustrated because these are 6 months old and shouldn't be malfunctioning so quickly. 

[jguerdat]

Make sure you reinsert the connectors on each end of the cable fully. Perhaps water has infiltrated through one or both ends.

[StephenB]

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@Orangecrush00 wrote:

I have three Arlo Pro cameras, and each one has a solar panel I purchased from the Arlo website. Two were purchased May 22, 2022 and the other on October 15, 2022.  The two purchased in May seem to have stopped working as I get the "connect a compatible charger" error with them. 

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The panels should still be under warranty, so you are entitled to a warranty exchange for them.

I'm tagging the mods ( @JamesC and @ShayneS ) to call attention to your post - they can help if you haven't been able reach support yet.

[Retired_Member]

Did you ever get a resolution to this?  I have an original Arlo Pro camera attached to an Arlo Solar Panel, both purchased in 2018.  Around a month ago (11/2022), the camera started giving the error message that my Arlo Solar Panel is not a compatible Arlo charger.  I ran all the troubleshooting steps on the website and the battery will not charge when connected to the panel.  The battery will charge when connected to a plug-in USB power supply with a different cable and it will hold a charge.

It's out of warranty and I don't have a subscription, so it sounds like I'm out of luck for official support.  I suspect that it's the cable itself, but there's no way to get just that part and I'm not going to spend $100 on a new obsolete panel just for the cable.