Arlo|Smart Home Security|Wireless HD Security Cameras

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eggyoda
Aspirant
Aspirant

Hi

 

The Arlo Pro basestation does not turn on when manually triggered or 'automatically triggered'.  I have tried via the app and via a desktop computer.  I have also tried with the device armed and not armed.  I get nothing coming from the unit.  It turns red and says it is on... but we get zero sound.

 

WHat can I do to fix this?

 

EA

1 ACCEPTED SOLUTION

Accepted Solutions
TomMac
Guru Guru
Guru

First try a power button reboot of the base.

 

If you want to go all the way and the above doesn't work, then its a reset of the base and requires a re-sync of the cameras like if new.

 

If both don't work ( since you tried it on pc and app ), there's not much else to do except contact Netgear and put in a trouble report.

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Morse is faster than texting!
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2 REPLIES 2
TomMac
Guru Guru
Guru

First try a power button reboot of the base.

 

If you want to go all the way and the above doesn't work, then its a reset of the base and requires a re-sync of the cameras like if new.

 

If both don't work ( since you tried it on pc and app ), there's not much else to do except contact Netgear and put in a trouble report.

--------------------------------------
Morse is faster than texting!
--------------------------------------
eggyoda
Aspirant
Aspirant

Hi

 

The power cycle did the trick.  Thnx.

 

EA