Arlo Pro Says Your Device Is Offline

[SKris]

When i launch Arlo App from my Android phone, it says 'Your Arlo device appears offline. Please make sure its powered on and connected to the interner".

I tested by base station and Internet is working fine. LED light  in the base station shows as solid green. I recycled base station but still same. Some time it says Getting status and giving device appears offline message. Please help to address this problem.

[steve_t]

What's your internet connection speed? What's your signal strength between the camera and the base and how far away is it?

[SKris]

My Internet speed is very fast (60 MBPS) and can handle multiple devices streaming HD videos and gaming at the same time.Please note it was working fine until 4 weeks ago. Now the Base station always shows offline when i launch Arlo app. my basestation is 15-20 feet away from camera. There is no signal between camera to tell you signal strength. My Internet /WIFI is working fine and i am able to see solid green light on the base station. 

[steve_t]

Go into the app settings and clear the app data. You'll need to login in with the password again but see if that changes anything. Sometimes the app does weird things

[SKris]

I tried clearing app data but it doesn't help. 

[steve_t]

How many cameras have you got? Are all of them saying they're offline?

[Mmckay]

I am having the same issue as of a few days ago. I have tried all of the abi e options and still no changes.

[SKris]

I got 3 camera's and all of then shows offline.

[Mmckay · Accepted solution]

I ended up going into my app an "forgetting" my base station and starting over. It wasn't terrible. I had to re-sync the base and my cameras, but the settings seemed to stay intact. Not the most convenient option, but system is up and running!

[SKris]

Removed base station and camera from the app. Resynch base station, camera and its working now. Thanks!