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I recently purchased a Arlo Pro System, I initially setup one camera outside, one inside in the kitchen. The other 2 were sync and on counter until the weekend. The one camera outside deisplayed perfect night vision. When I mounted the other two camewras for a total outside, two show a black screen and one shows some color picture due to a security light. I followed the instruction from the Arlo team to remove the two cameras from the account, pull out battery and re-sync. Did so yesterday and have the same issue. How do I get the night vision to work? I have read that you have to disable the zoom, how do you do that? Why would one camera work and not all 3? I purchased a NetGear AC1730 Router to ensure there is power to drive the cameras. Any advise is appreciated.
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Check your firmware versions on all cameras and the base and compare them to the latest listed in the Release Notes section here.
Is the camera using Pan and Zoom?
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When I first sync cameras last week it prompted to load firmware update. All cameras on running on 1.092.0.3_12290. In the settings under video settings is has the words PAN & ZOOM under Roate Image. The letters are shaded. How do I shut off the Pan & Zoom?
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I will attempt that today. I did remove the batteries and rescync the cameras before. I will try powering down and up the base. Will let you know if it works. Appreciate the assistance. I did turn off the night vision last nigh and could see b/w visuals.
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I ended up turning off night vision on an outdoor Pro, street light right in front of my house makes it possible for a clearer view without it.
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Negative. I can see B/W images when I turn off the night vision. I even swapped out cameras from inside to outide and vice verses. No change. Black picture with night vision on. Do I need to switch out cameras?
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