Arlo Pro Is Not Turning On & 5 Second Blue Light Then Nothing.

[richnworkn]

One of my Arlo Pro cameras is not working. After a few weeks with dead batteries, I finally recharged all 4 of my cameras went to hang them in their respective locations. That is when I noticed one of the cameras was still reading as offline despite nearly 24 hours charging. I tried removing the battery and reinserting it and all I get is a 5 second blue light with no other activity. I tried swapping batteries with another camera and same thing.

This is when I removed the camera from the base station in the Android App on my phone with the hopes of syncing and having everything working again. No such luck. The camera still gives me the 5 second blue light but no other activity.

Any help with this would be apreciated.

Thanks 

[TomMac]

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

[richnworkn]

I've tried this an I have had no success. The camera is not appearing on my app because I previously removed the camera from the base with the hope of resyncing/reconnecting. I am unable to sync as well. I get no indication that the camera is turning on other than the blue light that stays on for a few seconds when power is reconnected.

[richnworkn]

Also, I know that the batter is not dead as the batter works just fine if I transfer it to another camera.

[TomMac]

Power the base off then on, give it time to reboot (2-3 mins )

Then make sure its a QUICK press on the base sync button and then the camera.... If it faills , then wait about 5-10 mins and try again.

After multi tries, if NG, contact Arlo Support