Arlo Pro Help

[rjbb09]

I bought Arlo Pro from someone, I installed the battery and the blue light comes on for 3 seconds then turns off. The sync button does nothing??

[StephenB]

---

@rjbb09 wrote:

I bought Arlo Pro from someone, 

---

Did you also purchase an Arlo Hub?

[rjbb09]

I have a hub and another Arlo camera connected to it

[StephenB]

---

@rjbb09 wrote:

I have a hub and another Arlo camera connected to it

---

ok.

Likely the issue is that the previous owner of the camera neglected to remove it from their account.

Do you have a way to contact the seller?