Arlo Pro Continuous Motion alarms

[Wesnchris]

I have been trying for several months (between my business travels) to contact Arlo to get one of my camera replaced.  I always get an email back telling me they are Arlo software support.  Then they give me a link to use, and it doesn't work.  Can anyone from Arlo contact me to get the camera replaced?

Below is the email I've tried to send numerous times:

To Whom It May Concern:

We purchased the Arlo Pro back on 28 January, 2017. I set up 3 cameras which all worked perfectly. I tried the 4th camera and after installation all it would do is send false alarms (notifications) to my email.

I tried changing batteries, but still received the same false alarms. The false notification was sent because it kept seeing motion where there was none. I even cleaned the lens on the camera. And when I put a different camera in its place, no false alarms. I tried moving the bad camera to another location, and it still continued to send false motion notifications.

The other 3 cameras work great…. How do I go about getting the 4th one replaced?

[jguerdat]

Are you using the Contact Support link at the bottom here?

[JamesC]

Wesnchris,

The link the post above is referring to is here: Arlo Support Team

Please let me know if you have any issues opening a case. I would be happy to help.

JamesC

[Wesnchris · Accepted solution]

Thanks to both of you who provided some guidance.  I had tried the Contact Support---but somehow, someway I kept getting the "Software support" team.  Not sure how kept going to the wrong support team, but I've given it another shot.....we'll see.

Thanks again...

[jguerdat]

What method would you prefer to use? Maybe we can past a direct link.