Arlo|Smart Home Security|Wireless HD Security Cameras
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kokweey
Aspirant
Aspirant

IMG_6613.JPGIMG_6612.JPGI am living in Singapore. Only the back cover of the battery compartment has cracked. Is there anyway to get a new back cover from Singapore Arlo distributor? Thank you.

5 REPLIES 5
jguerdat
Guru Guru
Guru

You can try opening a case with support here to see if repair or parts replacement capability exists but I doubt it does. I would try using some model glue (for assembling model car kits) to try to hold the case together followed by a clear silicone sealant to seal the crack.

kokweey
Aspirant
Aspirant

Thank you.

96708
Apprentice
Apprentice

IMO if the cam was physically dislodged then you should be responsible. If it simply fell I think you should agressively pursue this with NG as a product failure. Be agressive IMO.

kokweey
Aspirant
Aspirant

Thank you for your respond. Actually it fell off when the curtain brush on it. I am not really sure it is still my own fault or it is the magnetic is too weak to hold on to the webcam. What do you think? Should I proceed to request for the replacement?

jguerdat
Guru Guru
Guru

I find the magnet to be quite strong (irritatingly so sometimes). A curtain "brushing" it shouldn't have caused it to fall unless the camera somehow wasn't properly seated on the mount.