Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo Pro Camera Amber Light Blinks Once, then Twice

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myghetto Aspirant
Aspirant
My arlo pro camera has always been working and plugged in with battery. Last week I unplugged it and ran it on battery. The battery ran flat and switched off. I tried to charge it by plugging it back in and it won’t work anymore. It won’t charge the battery either. The base station can’t find it even when I plugged it in or used another battery. I did the following:
1. Deleted the camera from my account and tried to resync.
2. Held the sync button on the camera but no blue light comes on. The amber light comes on when I hold the sync button. It blinks once, 1 second later blinks twice.
3. Tried to take the battery out and plug it in, no blue sync light, just nothing.
4. Put the fully charged battery back in the same amber light comes on.

Please help.
Model: VMC4030 | Arlo Pro Wire-Free Camera
Guru TomMac Guru
Guru

if the battery goes flat, sometimes there is not enough voltage to start a charge... follow this;

 

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

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myghetto Aspirant
Aspirant
Thanks for your reply. I tried putting at 100% charged battery in but still the same issue.
Guru jguerdat Guru
Guru

Sounds like a hardware issue. Open a case with support:

 

https://www.arlo.com/en-us/support/contact.aspx