Arlo Pro Camera

[Dsville]

I purchased the Arlo Pro 4 camera system. I was able to sync 2 of the cameras. The other 2 will not sync. I charged the rechargeable batteries overnight' thinking that maybe it was low on power. I tried syncing them again, but i was never able to get the blue LED blinking light on the camera. The manual says that this means that if there is no light; which there is none; that the camera is either powered off or already in sync. I logged on to my Arlo account and it only shows the 2 cameras that were already synched. I tried adding a device using the instructions from online but still no luck. What else can I do? HELP!

[TomMac]

Take the troubled cameras and pull the batteries... then one at a time attempt to sync it ( quick push on base sync button, not hold ) using ONLY the power cable and adapter... this will eliminate the possible battery issue

If you find it is the battery causing issues, you can contact Netgear

[Dsville]

It looks like it is the batteries for both cameras. I just purchased this yesterday, how should I contact Netgear to get replacement batteries? What is the process for getting replacement batteries? Should I take it back to Best Buy?

[TomMac]

---

Dsville wrote:

It looks like it is the batteries for both cameras. I just purchased this yesterday, how should I contact Netgear to get replacement batteries? What is the process for getting replacement batteries? Should I take it back to Best Buy?

---

If you just purchased it, I would think it easier to return to Bestbuy... Netgear would assist you but you'd have to wait for the transport time of the packs ( and possible shipping costs )