Arlo Pro battery drain

[bergin]

I have a NETGEAR (VMS4330-100NAS) Arlo Pro set (3 cameras) and an additional VMC4030 camera.

2 of these cameras i do not use when I'm home, it's indoor and closer to the hub compared to the other 2 in use on a daily basis.

These cameras without any use drain very quickly. First time i charged to 100% and within a week it drained to 0% and 15%. I again charged it and never used other than installing the camera after recharging. It has drained to 65% in a week.

What could be wrong? How to fix it?

Any help would be appreciated. Thanks.

[Wklovelace3]

Make sure you have the latest firmware . it should end in 21310. We all had the battery drain issue and the firrmware update fixed the problem for most of us. There was a bug causing the ir lights in the camera to stay on while camera was turned off. So instead of off we disarmed the camera. That helped and then they did a firmware update and havent had any issues since. Click on my devices and then click on the base station. Firmware should be 21310. If not you need to contact support

[Rosety71]

Good luck. There are 100’s of these complaints and so far nothing has worked for us.

[ShayneS]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.