Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro Base Station missing from list of devices

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StretfordEnder Apprentice
Apprentice

Seeing as the official Arlo support site live chat window opens blank and wont actually do anything else, I'm stuck with asking you, the community, for help. Perish the thought that having spent £1,300 on a system less than a year ago I should expect any kind of support from them!

 

Anyways, I originally bought a 3 camera Arlo Pro system late Summer 2017. I then bought two more Pro cameras at New Year and since then my basestation no longer appears so I can't remote sound the siren etc.

 

Couple of days ago Amazon had a £80 off flash sale so I bought another camera so now have 6. Ive switched to a Premier (non-Smart as not available in UK) subscription account but I still cant access basestation to sound the alarm.

 

Any suggestions?

 

Cheers in advance.

Model: VMC4030| Arlo Pro Wire-Free Camera

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Guru jguerdat Guru
Guru

The interface has changed with a blue bell at the top of the Devices tab for a browser or a pull-down tab/bar for the app to be used to activate the siren.


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Master Streak2 Master
Master

What lights are showing on the base station?

Confirm that recording is all working correctly it's just that you cant see the base in your device list?

Are you using an app or the web gui https://arlo.netgear.com/#/login

Have you tried power cycling the base and the router to which it is connected?

StretfordEnder Apprentice
Apprentice
All 3 green lights as normal.

Cameras all working as they should. Recordings occurring fine. Notifications coming through fine.

It’s just I don’t see the base station as a device anymore and can’t therefore access the siren.
Guru jguerdat Guru
Guru

The interface has changed with a blue bell at the top of the Devices tab for a browser or a pull-down tab/bar for the app to be used to activate the siren.

StretfordEnder Apprentice
Apprentice
Cheers for this. Never knew. Well hidden secret.