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Arlo Pro Base Station VMB4000r3 fails formatting USB Drives after firmware update to 1.12.2.1_2798

Just noticed that apparently my Arlo Pro Base Station can no longer format USB Drives. I have been using these SanDisk 64GB drives for local storage for few months now and all was working just fine up till today when I tried to re-format.

Here is what happens:

  1. Running Format takes unusually short time (less than 5 seconds) and after "completion" USB Device Status is shown as "Ready" and Available Storage is shown as "0 of 0"
  2. Removing and re-inserting USB Drive into Base Stations reverts display of Available Storage numbers back to the values shown before the format was attempted.
  3. Reading Drive on PC shows all files are still there and the drive in fact was not formatted at all.
  4. Formatting USB Drive on Windows 10 PC to xFAT and trying to format that USB Drive in Arlo Base Station no longer converts File Sysytem to FAT32. USB Device Status remains "Requires Formatting" no matter how many formatting attempts have been made.

Based on these observations I'm reaching a conclusion that Base Station can no longer execute Format correctly. No changes have been made to my setup except for resent firmware update for Base Station to 1.12.2.1_2798

Could someone please try formatting USB Drive on VMB4000 to check if it still works for you?

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 8 of 209

Accepted Solutions
Community Manager

Re: Arlo Pro Base Station VMB4000r3 fails formatting USB Drives after firmware update to 1.12.2.1_27

This issue is now resolved in the latest firmware release for VMB4000. Please take a look at the firmware release notes and check to make sure your base station is up to date with the latest firmware version:

 

Arlo Base Station VMB4000 - 1.14.1.0_2909_bfcf6c2 - 30th August 2019

 

JamesC

Message 209 of 209

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ARLO PRO UNABLE TO FORMAT USB DRIVE

Arlo Base - FirmWare: 1.12.2.0_2794 HardWare Version: VMB4000r3 Previous USB crashed and in RAW format. (Recovered most items though timeframe was wrong due to previous firmware). Brand new: WD 2TB Black My Passport Portable External Hard Drive - USB 3.0 - WDBS4B0020BBK-WESN Initially installed into Arlo, formatting failed to take. Removed and formatted in local machine and verified FAT32. Reinstalled into Arlo system. Arlo asks to format and won't accept new drive. Rebooted Arlo to see if that would help alleviate the situation. No change, system still will not accept usb hard drive.

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 1 of 209
Highlighted
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Re: ARLO PRO UNABLE TO FORMAT USB DRIVE

Removed drive from Arlo and validated good drive: 

 

C:\Windows\system32>chkdsk e: /f
The type of the file system is FAT32.
Volume MY PASSPORT created 4/20/2019 10:25 AM
Volume Serial Number is 11FB-113A
Windows is verifying files and folders...
File and folder verification is complete.
Windows has checked the file system and found no problems.
1,953,002,848 KB total disk space.
64 KB in 2 hidden files.
32 KB in 1 files.
1,953,002,720 KB are available.

32,768 bytes in each allocation unit.
61,031,339 total allocation units on disk.
61,031,335 allocation units available on disk.

 

 

Tried to connect to the second usb slot on the Arlo as well with no success. Still continously asking to format drive.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 2 of 209
Star

Re: ARLO PRO UNABLE TO FORMAT USB DRIVE

Placed a Sandisk flashdrive into the system and it took immediately. Will attempt to format the WD hard drive once again.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 3 of 209
Guru

Re: ARLO PRO UNABLE TO FORMAT USB DRIVE

Some HD's just don't work.... I do recommend a 32/64 GB speed drive anyway as it does make it easy to remove/eject and place into another machine.

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Morse is faster than texting!
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Message 4 of 209
Star

Re: ARLO PRO UNABLE TO FORMAT USB DRIVE

Called Arlo Support and did all the troubleshooting myself with the exception of support stating the base station supports 2.0 usb products only. 

Disclaimer: The 2TB WD external is 3.0 and the Sandisk External is 2.0 so thats an easy answer at this time.

Though that's not a correct solution as the original hard drive I had connected was 3.0 as well. 

Arlo Team: Please give your help desk more tools to be able to provide correct solutions.

Case Number: 40828112  - UNRESOLVED

 

 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 5 of 209
Star

Re: ARLO PRO UNABLE TO FORMAT USB DRIVE

Hey Tom,

 

Thats a very true statement though I wish they had a list of incompatiable (or compatiable) drives. Would make life a bit simplier!

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 6 of 209
Aspirant

Arlo baby monitor timeout

Help! I just moved my baby into his own room and the live feed timesout and the noise stops running in the background. I’ll wake up and it last shows active minutes even hours ago. He has a white noise machine in his room so i need to keep the monitor running so I can hear him when he starts to cry.
Model: VMC3040 | Arlo-Q HD with Audio
Message 7 of 209

Re: Arlo Pro Base Station VMB4000r3 fails formatting USB Drives after firmware update to 1.12.2.1_27

Hi, yes I've noticed the same. I've only just purchased my arlo pro and after trying to format via the base station this didn't work. Assumed it was a feature that was yet to be activated.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 9 of 209
Guru

Re: Arlo Pro Base Station VMB4000r3 fails formatting USB Drives after firmware update to 1.12.2.1_27

It could be an incompatibility of some sort - not sure why. Try formatting on a computer. Be sure to use FAT32, not exFAT. You may need to use a 3rd party utility to do so. It might also be worth formatting in a different format and then tyring to format when plugged into the base.

 

Dunno why this is happening, just throwing out some suggestions to get past this.

Message 10 of 209
Star

Re: Arlo Pro Base Station VMB4000r3 fails formatting USB Drives after firmware update to 1.12.2.1_27

Hi Talktotone,
Thank you for sharing your experience. This feature to format USB drives in Base Station for sure was working before the last firmware update. At least this is what it looks like until we, hopefully, get more replays to confirm that one way or another.

Message 11 of 209
Star

Re: Arlo Pro Base Station VMB4000r3 fails formatting USB Drives after firmware update to 1.12.2.1_27

Hi jguerdat,
Thank you for great suggestion. I ended up installing free version of AOMEI Partition Assistant and it allows to format large USB drives to FAT32 on Windows 10. USB Drive works normally in Arlo Base Station after that except for formatting.

Message 12 of 209
Star

Re: Arlo Pro Base Station VMB4000r3 fails formatting USB Drives after firmware update to 1.12.2.1_27

As a general update and further clarifications:

  1. Arlo Pro Base Station VMB4000 no longer formats USB Drives (in my case it's SanDisk 64GB SDCZ43-64G Cruzer Ultra Fit USB 3.0 Nano Flash Pen Drive 150MB/s)
  2. Formatting this very same drive was working great up till last week. Timewise that corelates to Base Station firmware update to version 1.12.2.1_2798
  3. Attempting to format FAT32 USB Drive does not erase existing files (does nothing)
  4. Attempting to format exFAT USB Drive does not convert FS to FAT32 (does nothing)
  5. The USB Drive is accepted by Arlo Base Station after being formatted to FAT32 on Windows 10 PC (via AOMEI Partition Assistant Utility). Attempting to re-format in Base Station still does nothing.
  6. I have 5 of these VMB4000 Base Stations in my setup using 5 USB Drives of the same model. Apparently, all of them stopped formatting at the same time (Issue was discovered Yesterday)
  7. I have opened ticket with Arlo Technical Support Team and will share the outcome once I hear back.

 

In the meantime, it would be very helpful to get some additional reports on this matter from people who are running Arlo Pro setups with local USB storage and were able to format that USB storage devices before in Base Stations. Thank you.

Message 13 of 209

Re: Arlo Pro Base Station VMB4000r3 fails formatting USB Drives after firmware update to 1.12.2.1_27

After the latest Arlo update version 2.7.9 the following things started happening:

When multiple recorded videos are present and I delete just one of the videos, all other recorded videos dissapear until you close and reopen the Arlo app and repeat again for each deleted video.

Also I cannot format my USB drive plugged into the back of the Arlo base station. Message says failed to format. Worked perfectly fine until this last update.

This same thing happened previously the last time an update came out.

Message 14 of 209
Aspirant

Re: Arlo baby monitor timeout

Not much help but this happens with outs too. More so when im usning an apple product. We have a kindle and it works better with that. Kind of sucks

Message 15 of 209

Re: ARLO PRO UNABLE TO FORMAT USB DRIVE

After the latest arlo app update 2.7.9 (4) days ago, I have been unable to format my USB drive.

It worked perfectly fine before this update and now I get a message stating:

1. Your USB device failed to format

Now I cannot save videos on my USB drive.

 

Also, when I go to view recorded videos, I am now getting an intermittent message stating:

1. There was an error obtaining your library - Arlo is working on the problem.

 

Also, after viewing a video and deleting it, all the videos dissapear from the library until I close Arlo app and reopen it, then they reappear.

 

The lastest Arlo update reads:

Version 2.7.9 - Bug fixes and stability improvements.

But my Arlo system went from running good, to causing unstability and bugs.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 16 of 209
Aspirant

Re: ARLO PRO UNABLE TO FORMAT USB DRIVE

Same problem for me. Tried to format several USB 2.0 discs without any succes. Worked like a charm before update. 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 17 of 209
Apprentice

Re: Re:ftiffany post... Arlo Pro not recording on External Hard drive

Any update as far as a resolution? So the USB is clearly not a backup in cases when there is no Internet service? So its only purpose is to to backup beyond the rolling 7 days which are free? This doesnt sound like a proper security setup IMO.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 18 of 209
Guru

Re: ARLO PRO UNABLE TO FORMAT USB DRIVE

I also have verified this. It's not limited to large drives - I tried a 2GB thumb drive. You can always use a computer to format the drive in FAT32 (not exFAT) but you may need to use a 3rd party application when formatting a large drive.

Message 19 of 209
Apprentice

Re: Arlo Pro Base Station VMB4000r3 fails formatting USB Drives after firmware update to 1.12.2.1_27

You are not alone. I have 2 base stations. Tried a remote format of the USB drives attatched to both and they will not format. In the past, this was not an issue.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 20 of 209
Star

Re: Arlo Pro Base Station VMB4000r3 fails formatting USB Drives after firmware update to 1.12.2.1_27

Thank you for sharing your experience. It's now safe to say that the issue is confirmed and easy to reproduce.
The support ticket I opened for USB Formatting problem did not yield any outcome yet although I was promised to be contacted on 05/28/2019 (yesterday) with a follow-up. Never happened...

Message 21 of 209

Re: Arlo Pro Base Station VMB4000r3 fails formatting USB Drives after firmware update to 1.12.2.1_27

Still unable to format USB drive on VMB4000 since the last Arlo update Version 2.7.9.

Formatting the USB before the update worked perfectly fine.

I was hoping Arlo was aware of this by now but I have not heard or read anything about a possible fix yet and the problem started on 5/25/2019.

 

 

 

Message 22 of 209
Guide

Arlo Pro2 Base Station Not Formatting USB Memory

My Arlo Base Station the using latest firmware will no longer read or format my Sandisk 64Gb or 128Gb USB 3.0 memory stick. I was using the 64 Gb stick no problems until I removed it to delete some data (old videos). The Base Station was powered down to remove the USB memory. Once I plugged it back in it refuses to read or format the USB memory or my brand new 128 Gb I had as a spare.

 

My WINDOWS 10 PC formats them no problem using ex-FAT Default Allocation Size (128K).It also reads them no problem.

My SONY Bravia TV using Android O/S also reads these sticks with no issues.

 

Thanks,

M

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 23 of 209
Guide

Re: Arlo Pro Base Station VMB4000r3 fails formatting USB Drives after firmware update to 1.12.2.1_27

Same problem for me. I posted this a few minutes ago:

 

My Arlo Base Station the using latest firmware will no longer read or format my Sandisk 64Gb or 128Gb USB 3.0 memory stick. I was using the 64 Gb stick no problems until I removed it to delete some data (old videos). The Base Station was powered down to remove the USB memory. Once I plugged it back in it refuses to read or format the USB memory or my brand new 128 Gb I had as a spare.

 

My WINDOWS 10 PC formats them no problem using ex-FAT Default Allocation Size (128K).It also reads them no problem.

My SONY Bravia TV using Android O/S also reads these sticks with no issues.

 

Thanks,

M

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 24 of 209
Guru

Re: Arlo Pro Base Station VMB4000r3 fails formatting USB Drives after firmware update to 1.12.2.1_27

There's an issue right now with the base being unable to format. Use a computer but be sure to use FAT32, not exFAT. On W10 you'll need to use a 3rd party program to format to FAT32 for large drives (over 32GB, I think).

Message 25 of 209