- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My internet is online but my ios mobile app is saying that the base station is offline. I have verified all the LED lights and all 3 lights are solid green. All smart appliances are working great with the same internet. My ios is definitely the latest version as I have verified same now.
My model # is actually VMB4000.
Solved! Go to Solution.
- Related Labels:
-
Online and Mobile Apps
-
Troubleshooting
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I take that back. Just figured out that my base station needed to be re added to my account before syncing. While watching a video on how to reinstall, I saw that and figured I may have skipped that step. So I did and voila! Just like magic. Lol everything all connected as if nothing wrong or frustrating ever happened. Lol
Thanks bud for trying to help me out. You totally encouraged me to keep trying various stuffs until I finally got it right. 🙏🏾
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
hi,
just trying set system up and cant finish set up using app or on computer.
its says system unexpected issues
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
All working fine this side.
Try power cycling the base (power off then power on).
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I already did that still didn’t change anything.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same thing with the web browser.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Last resort. Delete the cameras using the app and then use a paperclip to factory reset the base and start from scratch.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I thought of that but would only do this as a last resort as you said. Hoping someone has gone through this for sure and has a 💯 solution. Don’t mind what the solution is as long as it works, then I’ll go for Same. Thank you kindly though. I appreciate your time.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Did you do the paperclip reset of the base?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I believe you just wanted to make sure.
Sometimes the base can experience interference from the router to which it is attached.
Try and use a longer ethernet cable to move it even a few feet away, up or down.
Remember only a short press (about 2 seconds) on the sync button on the base.
Also try and sync one of the cameras while attached to the charger.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I think mine might be broken. A factory reset should have indeed solved all issues I’m having but it didn’t. In fact, it has refused to sync which is very concerning. I mean I was the one who setup both my cameras at different times and I never had an issue setting them up. It was never an issue for me as I indeed know how to sync my cameras from the scratch.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Have you tried resetting the cameras by removing the batteries for a few seconds?
Your base may well be broken. Only other real test is to take it to a friend's house and to see if it will set up there.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I take that back. Just figured out that my base station needed to be re added to my account before syncing. While watching a video on how to reinstall, I saw that and figured I may have skipped that step. So I did and voila! Just like magic. Lol everything all connected as if nothing wrong or frustrating ever happened. Lol
Thanks bud for trying to help me out. You totally encouraged me to keep trying various stuffs until I finally got it right. 🙏🏾
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Well done for persevering. I guess after this there wont be much you can't solve on your own.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi DukeofAfrica,
The community is always here to help. I am glad you have your system up and running!
-
Apple HomeKit
1 -
Arlo Mobile App
359 -
Arlo Pro
27 -
Arlo Pro 2
1 -
Arlo Pro 3
2 -
Arlo Secure
1 -
Arlo Smart
85 -
Arlo Ultra
1 -
Arlo Web and Mobile Apps
6 -
Arlo Wire-Free
10 -
Before You Buy
1,183 -
Discovery
1 -
Features
204 -
Firmware
1 -
Firmware Release Notes
119 -
Hardware
2 -
IFTTT
1 -
IFTTT (If This Then That)
48 -
Installation
1,401 -
Installation & Upgrade
1 -
Online and Mobile Apps
1,266 -
Partner Integrations
1 -
Security
1 -
Service and Storage
563 -
Smart Subscription
1 -
SmartThings
39 -
Software & Apps
1 -
Troubleshooting
7,171 -
Videos
1
- « Previous
- Next »