Arlo Pro 7 day cloud recording gone

[jgoode3rd]

Hi...I've been using my Arlo Pro cameras with the free 7-day rolling cloud storage for a while (2+ years).  I think I last accessed recordings just over a month ago but when I went to go see recordings yesterday, nothing was there.  It seems that no recordings are getting stored into the cloud even though I thought the legacy models were grandfathered.

Did something change where the legacy Arlo's are no longer grandfathered?  

[StephenB]

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@jgoode3rd wrote:

Did something change where the legacy Arlo's are no longer grandfathered?  

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No, but there have been some issues with library storage recently.

Have you tried making a manual recording?

[jgoode3rd · Accepted solution]

mistake on my part...After seeing that manual recordings were not working, I confirmed I had apparently accidently turned off my events that trigger the recordings 🙄

Everything is good now.  Thanks for the suggestions on checking manual recordings!