Arlo Pro -- 2 way audio isn't working.

[stogiepc]

I can hear from the camera, but the person in the camera can't hear me. I have an iPhone 7 with IOS 10.2. Any suggestions?

[TomMac]

Test it on a browser to verify if it's the camera or the software.    https://arlo.netgear.com/

Contact Netgear support either way as if they know, it can be fixed.

[JamesC]

stogiepc,

Adding to the comment above, consider checking your Arlo Pro speaker volume settings as well.

JamesC

[stogiepc]

Speaker volume is at 100%. It works thru the browser. It doesn't work thru the IOS app on my iPhone 7

[stogiepc]

It works thru the browser. It doesn't work thru the IOS app on my iPhone 7

[JamesC]

I have tested this using a T-Mobile iPhone 6S and have not been able to duplicate the issue being described on LTE. 

For those experiencing this issue:

-Does this happen intermittently or are you always experiencing this when using LTE?

-What is the quality of the LTE when you see this behavior (cell signal)?

JamesC