App won't display Pro camera on master account but works fine on 2 other clients?

[ErnieL]

IOS 14.4.2, on all Iphones (master and 2 clients)

App version 3.1 (2105)

2 Arlo cameras, 1 Pro camera.

Whole setup was working for a long time till couple of days ago. App won't display Pro camera on the master account but it shows up in the other 2 client accounts and work fine. By the way, the other 2 Arlo cameras have no problem with the master account. The client accounts will have no problem seeing and working with the Pro camera. However, in the master account, I can't see the Pro camera attached to the base station in the "Devices" tab but can see it in the "Mode" tab when go to "Armed" selection. It is not in the "Setting" tab neither.

Here are the things I have tried:

1) Re-sync and the Pro camera may show up in the master account again (50% successful rate) but will somehow disappear again later on (don't know how and when) when I go into the app later.

2) Restarting the base won't change anything.

3) Go to "Mode" tab and "Armed" selection. Edit the other 2 Alro cameras setting and then the Pro camera setting that bring back the Pro camera display to the master account. Don't know if it will last.

Any idea ? Is that a bug in the App ?

[jguerdat]

Start by rebooting the phone and reinstalling the app.

[ErnieL]

Tried already, won't work !

[JessicaP]

Hi ErnieL,

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

[ErnieL]

not working