Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

App can not see base station or cameras

Reply
Discussion stats
  • 1 Reply
  • ‎2022-12-05 09:08 PM
  • 304 Views
  • 0 Likes
  • 2 In Conversation
kiwikish
Follower
Follower
‎2022-12-05 09:08 PM

Hi guys, I have an Arlo Pro from about 5 years back.

The app is not picking up the base station... and better of the cameras are not charging. What to do?

Labels:
0 Likes
Reply
Message 1 of 2
304
1 REPLY 1
StephenB
Guru Guru
Guru
‎2022-12-06 03:19 AM
@kiwikish wrote:

 

The app is not picking up the base station... 

Are you saying it is off-line?

.

What is the LED status?

0 Likes
Reply
Message 2 of 2
291
Discussion stats
  • 1 Reply
  • ‎2022-12-05 09:08 PM
  • 305 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.