Arlo Pro vmc4030 will not sync

[ilaudio]

My father in law had a camera that will not sync on the base station it used to sync on. He tried all the steps in support to get it to sync. I took camera home to try and get it to sync on my base station. I can't get it to blink blue at all. Or amber after holding for 15 secs. Any ideas?

[StephenB]

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@ilaudio wrote:

My father in law had a camera that will not sync on the base station it used to sync on. He tried all the steps in support to get it to sync. I took camera home to try and get it to sync on my base station. I can't get it to blink blue at all. Or amber after holding for 15 secs. Any ideas?

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There is no way to reset a Pro camera.

This sounds like it might be power-related. When you charge the camera, does the LED show a solid blue status?

[ilaudio]

I charge the batteries with an external charger. I did put a full battery in and plug in a charging cord...it blinks amber several times then stops blinking.

[jguerdat]

I would surmise that the camera has a fault. You'll likely need to replace it. You could temporarily purchase a single camera subscription that would allow you to contact support but I'm not sure they could help unless the camera is within the typical 1 year warranty.

[ilaudio]

Darn. Ok thanks for help. It's a few years old so I am guessing he will buy a replacement.