Android App can only play Library Video from first video of the day - Arlo Pro

[lostchild]

On Arlo Android App, if you have multiple videos in your library for a day, and you select any video to play, it will only start from the first one of the day.   You will have to scroll to the right to find the video in chronological order.   I have tried this on multiple Android devices and they all act the same.  It works correctly on the PC browser and it will play the selected video.

[mdjb]

The videos seem to download and then play correctly on Android. This may be a temporary work-around if the clips are short and you only need to watch one or two at a time. Hope there is a fix for this soon.

[jguerdat]

Opening a case is the proper way to get this fixed.

https://www.arlo.com/en-us/support/contact.aspx

[Deanomite]

I did open a case a few days ago. I have gotten zero response from Arlo.

I have found a temporary work around.

Log into Arlo on your phone through the web browser (not the app). Request the desktop version / not the mobile version. 

at www.arlo.netgear.com

if it defaults to mobile view and shows the app download icons, open your window options and request computer version (default Android browser).

May be different for Chrome or IOS. 

It is just like signing on to your account using a computer. You will then be able to view the correct video on your phone. 

The interface is a little clunkier since its designed for desktops, but it gets the job done. Bookmark that internet page for later. 

Keep your app signed in for alerts, but check the video through the phone browser. 

[lostchild]

Thanks!  The broswer desktop mode solution works well for me until they fixed it.   It gave me a little warning bar saying that my Adobe Flash needs update on the Android Tablet, but I think it is just because they think it is a PC with outdated Flash.  The video seems to play just fine.

[Furby99]

Looks like they pushed an update that fixed it. Thank you!

[Deanomite]

update works! thank you!

[lostchild]

Yes update works!  I switched the Solution of the thread to the app update post.  Thanks. 😄

[JamesC · Accepted solution]

This issue has been resolved in the latest Android app version. For those experiencing this issue, please be sure to update your Android app to the latest version (2.3.0 as of 12/20/2016).

Please let me know if you are still experiencing this issue,

JamesC