Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

All my recordings gone and now I am not able to setup Arlo base or camera

Reply
Discussion stats
  • 1 Reply
  • ‎2022-11-07 05:09 PM
  • 485 Views
  • 0 Likes
  • 2 In Conversation
georgypg
Aspirant
Aspirant
‎2022-11-07 05:09 PM

Hi All,

 

I purchased 3 arlo pro camera and a base station 2 years ago and it was working until last month. Now all my recordings gone from my account and also subscription is grayed out. Now I cannot even connect to base station or camera.  Is this company stop doing business.

Labels:
0 Likes
Reply
Message 1 of 2
485
1 REPLY 1
StephenB
Guru Guru
Guru
‎2022-11-08 03:22 AM
@georgypg wrote:

Now I cannot even connect to base station or camera.  Is this company stop doing business.

The company is still in business, but services have been discontinued in mainland China and in Russia.  Are you in one of those locations?

 

FWIW, those actions were taken quite a while ago (more than a month), so I am thinking your problem might be something else.  But it is worth confirming that you aren't in those two countries first.

0 Likes
Reply
Message 2 of 2
472
Discussion stats
  • 1 Reply
  • ‎2022-11-07 05:09 PM
  • 486 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.