All my recordings gone and now I am not able to setup Arlo base or camera

[georgypg]

Hi All,

I purchased 3 arlo pro camera and a base station 2 years ago and it was working until last month. Now all my recordings gone from my account and also subscription is grayed out. Now I cannot even connect to base station or camera.  Is this company stop doing business.

[StephenB]

---

@georgypg wrote:

Now I cannot even connect to base station or camera.  Is this company stop doing business.

---

The company is still in business, but services have been discontinued in mainland China and in Russia.  Are you in one of those locations?

FWIW, those actions were taken quite a while ago (more than a month), so I am thinking your problem might be something else.  But it is worth confirming that you aren't in those two countries first.