All Options Under Mode Have Disappeared

[Bret1979]

all My options under mode have disappeared.

[steve_t]

Where? In your app? Have you tried restarting the app? Or uninstalling the app and reinstalling it? Have you checked in the web client whether it's showing the same thing?

[Bret1979]

I have looked for updates and can’t find any, deleted the app and started over and no success. I can’t turn off the cameras like I normally do under more so I am continuing to get alerts that’s there is motion.

[Bret1979]

I have tried all those options still with no luck.

[jguerdat]

It's not clear that you tried a browser - did you? Have you tried rebooting the base? WHat are the LEDs on the base showing?

[ShayneS]

Hi @Bret1979

Do you happen too be on an Android device using Arlo App 2.7.1?

[Bret1979]

I have an IPhone x

[ShayneS]

@Bret1979

Do you have a screenshot of the missing settings/features?

[Bret1979]

I use to have three or four options under mode. They have all disappeared.

[jguerdat]

Log out and back in. Reboot the phone and reinstall the app. Use a web browser to see if things work right there.

[ShayneS]

@Bret1979

Along with what jguerdat mentioned, is this issue easy to replicate or is it occurring at random times?

[Bret1979]

It started about two weeks ago and has not gone back to normal since. The weird thing is i have done nothing with the system in over a year.

[ShayneS]

@Bret1979

Can you provide a screenshot of the missing options? Are the options missing on the web page as well?