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Aspirant

Alarm button in IOS app - Arlo Pro

I recently purchased an Arlo Pro Base station VMB4000r3 Iam trying to find the Arlo alarm button on the IOS app to trigger an alarm. I see some answers about a grey bar and a pull down to see the alarm. icon.. i've tried pulling down and do not see any icon there.. can somebody post a screenshot of how to see the alarm icon on the IOS app? Thanks
Message 1 of 9
brh Master
Master

Re: Alarm button in IOS app - Arlo Pro

@Cheenu 

The Alarm and e911 are now a red icon with a white shield and exclamation point at the top right of you devices page in the ios app. This was changed due to too many customer complaints.

 

Brian

Message 2 of 9
Aspirant

Re: Alarm button in IOS app - Arlo Pro

Hi Brian,

 

Thanks for the reply.

 

I went to the app store and updated to the latest version of the app.

 

iam on the devices page and do not see a red icon with a white shield on that page. do i need to do anything else to enable that icon?

 

 

Message 3 of 9
Guru

Re: Alarm button in IOS app - Arlo Pro

It should just be there. Try rebootig the phone and reinstalling the app. A base station reboot may help, too.

Message 4 of 9
Aspirant

Re: Alarm button in IOS app - Arlo Pro

Tried resintalling the app, rebooting the base station and the app.

 

Attaching a picture of what i see as the screen in the devices tab.

 

what else am i missing? do i need to be on a specific plan to be able to use the siren?

 

Thanks20190210_150908 copy.jpg

Message 5 of 9
Guru

Re: Alarm button in IOS app - Arlo Pro

Can't see the image yet.

 

Nothing is needed to see the siren icon. Wat version app are you using? Have you tried a browser?

Message 6 of 9
Aspirant

Re: Alarm button in IOS app - Arlo Pro

Iam using the latest Arlo app version on the app store 2.7.4

 

I have a feeling all the features only work with certain versions of IOS and Iphones.

 

I have IOS version 10.2.1 and iphone 6.

 

I can see the alarm icon when i login to the arlonetgear.com site using my browser on my desktop.

 

Thanks,
Cheenu

Message 7 of 9
Guru

Re: Alarm button in IOS app - Arlo Pro

Someone with iOS is gonna hafta chime in here.

Message 8 of 9
brh Master
Master

Re: Alarm button in IOS app - Arlo Pro

I am waiting for his image to be approved before I can comment further. My comments above are based on an iphone 8 wth the latest software version and the latest app version. My iphone 6 shows the same icon.

 

Brian

Message 9 of 9