Add Arlo Pro cameras fails at Naming Camera

[Jayp54]

I have been running several Arlo and Arlo cameras for years with minimal issues. I am trying to add 2 more Pro cameras and they keep failing at "Naming Your Camera". They are found but with both they fail. The firmware on the base in up to dat according to the app. I have tried:

1. resetting cameras

2. restarting base station

3. switching from 5g to 2.4g only on my network ( a mesh network)

4. adding a stand alone router and connecting through that on 2.4g network

Any thoughts/ideas/fixes would be greatly appreciated.

Jay

[BrookeN]

Can you please do a full reset on the basestation, not just a restart. Then try adding the cameras back to the account. 

[Jayp54]

Doesn't fix it. Was told as these models are EOL they cannot be added as new to the system.

[BrookeN]

Did you try to do those steps already and it didn't work?