Account to Arlo is frozen by my phone and does not allow me to connect from my computer

[quattro428]

Hi, I have an Arlo Pro, all was well for almost one year. I tried to logon using my phone ad the system locked, I rebooted my phone but now I cannot logon using my computer. I get this message:

You may be logged into NETGEAR Arlo in a different browser tab. Please close the tab before proceeding. You can also try to restart your browser or delete cookies from your browser before trying to login again.

Can someone help, please? The Arlo support phone line is way too slow today...speed is another issue with this product, it takes too long to get the captured videos.

Thank you in advance.

[JamesC]

For those experiencing an issue logging in, if using google Chrome try pasting this in your url bar and then click "Remove All":

chrome://settings/cookies/detail?site=arlo.netgear.com

If using Firefox, follow the instructions listed here: How to clear the Firefox cache

If using the mobile app, check the app store and be sure you have the latest version available downloaded and installed.

You should then be able to log in.

JamesC