4XH16C70AB007 4XH16C7DAB092 I did a renewal in July of this year 2017 and it's good until next year

[mbarbosa22]

I recently renewed my contract back in July of this year 2017 and it is good until next year 2018 So why am I shut off on both my cameras they are ofline right now I need them turned back on immediatly.

[jguerdat]

Even if your subscription extension didn't go through the cameras would still be online - you'd just have the free 7 day plan.  There's nothing that would turn your cameras off or disable them.

What are the LEDs on the base showing? Have you power cycled the base?

[JamesC]

mbarbosa22,

This could be due to depleted batteries, have you tried charging the camera?

JamesC