2 way galaxy s9

[Brianshawl73]

Cannot seem to get 2 way talk to work with galaxy s9. When we try it volume is low on camera,have to be close to hear and sounds like a robot.

[ShayneS]

Have you tested the 2 way audio with a different device, to see if this issue follows the camera or the phone/device used?

[Brianshawl73]

Just tried on my wife's a7 and it worked fine.

[Brianshawl73]

*S7

[ShayneS]

Is your s9 updated to the latest version of Android? Have you tried to clear you cache and remove/reinstall the Arlo Mobile App

[Brianshawl73]

Phone says it has update,and I just uninstalled app and installed it,still not working.

[ShayneS]

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[Meg_AU]

I have the same issue.  Have tested the camera from my laptop and can use sound/mic fine.  Just my S9 that isn't working - have removed the app and reinstalled and didn't resolve the issue.

[Brianshawl73]

I have also tried reset and deleted app. then reinstalling it..must just not be compatible with our phones. Have you tried calling Arlo? I kind of gave up, last time I called to ask a question I could not understand the person talking to me.So I will just live with it.