1 Month User Update

[DaveWoj]

I've had the Arlo Pro for about a month now and after trial and error and fooling with almost every setting there is, everything seems to be working well.

EXCEPT............

The pro consistently records in black and white at night even without the night vision set to on.

The video is terrible and almost unrecognizable and unusable.

The video on the original Arlo stays in color and is MUCH better and not blown out in the highlights when my motion spot light comes on.

This will hopefully be fixed with a firmware update/ Otherwise it's very disappointing for night video.

[DaveWoj]

Here is just one of the latest sets of night videos when my spotlight comes on.

https://arlo.netgear.com/hmsweb/users/library/share/link/B18AA6CC90F15812_201611

https://arlo.netgear.com/hmsweb/users/library/share/link/CA15E69E2041B860_201611

[steve_t]

Looks like the Pro has a higher light threshold for when it goes back to colour mode. Unfortunately, on the balance of the lighting of the frame, it looks like things like the car are correctly exposed. Perhaps it's something the engineers can control in camera software if lots of people report the same problem

[DaveWoj]

well it wouldn't be as much of an issue if my floodlights didn't come on.

I would prefer that threshold was closer to the original Arlo. That works flawlessly.

The main reason I opted for the Pro was the wider angle of view.

Other than that I can't really complain about the pro.

The motion sensor is also a few seconds quicker response.

[JamesC]

DaveWoj,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC