Cloud storeage

[GracieBoxer]

Anyone else been told purchase new base station n new cams they could keep 7 day free cloud storage? I was and now I can’t… Arlo acts like they never heard of me.

[StephenB]

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@GracieBoxer wrote:

Anyone else been told purchase new base station n new cams they could keep 7 day free cloud storage? I was and now I can’t… Arlo acts like they never heard of me.

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Can you give more information on exactly who told you this?  If Arlo, did you google for a support phone number?  That usually leads to a scam support site.

All current camera models require a subscription for cloud storage.  That began in 2018 when Arlo introduced the Ultra.  

[GracieBoxer]

Exactly who told me? Two Arlo  sales reps. IMO it isn’t a scam site it’s bait n switch from Arlo. They want to everyone off the legacy plan

[StephenB]

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@GracieBoxer wrote:

Exactly who told me? Two Arlo  sales reps. 

Arlo has no conduit for presales advice, and contacting support requires a subscription. 

How did you reach them?

You say two sales reps?  Does that mean you contacted them twice?

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