Arlo pro 6th gen

[Lay080]

I can't set up my camera because it doesn't appear in the app. What can I do?

[StephenB]

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@Lay080 wrote:

I can't set up my camera because it doesn't appear in the app. 

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What country are you in?

[Lay080]

México city

[StephenB]

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@Lay080 wrote:

México city

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Did you double-check that you have the most recent app?

@BrookeN , @ShayneS , @JamesC - can you check on whether the camera is supported in Mexico?  Arlo does offer subscriptions there, so it's odd that the app isn't showing it.

Please stick with this discussion thread.

[JamesC · Accepted solution]

Some camera models are not available in all regions. While subscriptions may be available, if the device has not yet launched in that region, the camera will not be available for onboarding. For this region, we do not recommend purchasing cameras from a country in which they are available and trying to use them in other regions.

JamesC