Arlo pro 6th gen

[Lay080]

I can't set up my camera because it doesn't appear in the app. What can I do?

[StephenB]

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@Lay080 wrote:

I can't set up my camera because it doesn't appear in the app. 

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What country are you in?

[Lay080]

México city

[StephenB]

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@Lay080 wrote:

México city

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Did you double-check that you have the most recent app?

@BrookeN , @ShayneS , @JamesC - can you check on whether the camera is supported in Mexico?  Arlo does offer subscriptions there, so it's odd that the app isn't showing it.

Please stick with this discussion thread.

[JamesC · Accepted solution]

Some camera models are not available in all regions. While subscriptions may be available, if the device has not yet launched in that region, the camera will not be available for onboarding. For this region, we do not recommend purchasing cameras from a country in which they are available and trying to use them in other regions.

JamesC

[Labsonjj86]

I live in Nigeria and recently purchased Arlo Pro 6th Gen from the US. I am unable to setup the wireless cameras because the the model of the Arlo camera(gen 6th) is not showing on the app to enable me complete the setup. 

I need help with this. 

Glad if anyone could help.

Alaba.

[jguerdat]

Not all regions/countries can get all cameras for various reasons. It can be it hasn't been rolled out to your country or region yet but it's much more likely that it's a subscription issue. According to this FAQ, Nigeria (along with many other countries) can't get subscriptions which are needed for any new cameras to have cloud recordings.

https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

The issue can be resolved by setting up an account and the camera(s) in a country that is supported or to use a VPN to do the same thing. Either way, you will also need a credit card for that country.