Arlo Pro 6 Gen does not appear in the app

[Yflorez]

Hi. I am trying to add the Camera - Arlo Pro Gen 6 - using the app but this reference does not appeared in the app. I only can see until Arlo 4

[StephenB]

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@Yflorez wrote:

Hi. I am trying to add the Camera - Arlo Pro Gen 6 - using the app but this reference does not appeared in the app. I only can see until Arlo 4

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What country are you in?

[Lay080]

México city

[StephenB]

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@Lay080 wrote:

México city

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I was asking @Yflorez - you should have posted on your own discussion thread.

Did you double-check that you have the most recent app?

@BrookeN , @ShayneS , @JamesC - can you check on whether the camera is supported in Mexico?  Arlo does offer subscriptions there, so it's odd that the app isn't showing it.

[JamesC]

Some camera models are not available in all regions. While subscriptions may be available, if the device has not yet launched in that region, the camera will not be available for onboarding. For this region, we do not recommend purchasing cameras from a country in which they are available and trying to use them in other regions.

JamesC