Arlo|Smart Home Security|Wireless HD Security Cameras
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"Customer Service" and the elusive next-level-team

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  • ‎2024-07-10 11:24 PM
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meybrucker
Follower
Follower
‎2024-07-10 11:24 PM

It's been 5 days, countless chat messages and telephone calls and I'm continuously told that the next-level-team will contact me to process the RMA. Does anyone know how to arrange an RMA for replacement cameras?

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BrookeN
Arlo Moderator
Arlo Moderator
‎2024-07-11 10:01 AM

I have escalated your case to support. Please allow a couple days for support to reach out. If you do not hear from them by the beginning of next week, please reach back out to me and let me know. 

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