Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

"Customer Service" and the elusive next-level-team

Reply
Discussion stats
  • 1 Reply
  • ‎2024-07-10 11:24 PM
  • 512 Views
  • 0 Likes
  • 2 In Conversation
meybrucker
Follower
Follower
‎2024-07-10 11:24 PM

It's been 5 days, countless chat messages and telephone calls and I'm continuously told that the next-level-team will contact me to process the RMA. Does anyone know how to arrange an RMA for replacement cameras?

0 Likes
Reply
Message 1 of 2
512
1 REPLY 1
BrookeN
Arlo Moderator
Arlo Moderator
‎2024-07-11 10:01 AM

I have escalated your case to support. Please allow a couple days for support to reach out. If you do not hear from them by the beginning of next week, please reach back out to me and let me know. 

0 Likes
Reply
Message 2 of 2
492
Related Labels
Discussion stats
  • 1 Reply
  • ‎2024-07-10 11:24 PM
  • 513 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.