Battery does not charge on my Pro 5 2K and I can't access the subscription option on the App.

[mjamesr]

The is no option for updating my payment information. Neither on the app nor the web page

[JOHNK15]

Why doesn't my Arlo VMC4060 battery charge. I bought the Pro 5 2K a few days ago. Also why can't I access the subscription option on my app. I'm really dissapointed with this Arlo camera!

[StephenB]

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@mjamesr wrote:

The is no option for updating my payment information. Neither on the app nor the web page

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Are you using my.arlo.com on a PC?

[StephenB]

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@JOHNK15 wrote:

Also why can't I access the subscription option on my app. 

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Are you still in the trial?

FWIW, the two play stores ( both apple and google) take a massive cut of all app purchases. I believe the current percentage is around 30%.  So Arlo (and other subscription services) often don't use that method.

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@JOHNK15 wrote:

Why doesn't my Arlo VMC4060 battery charge. 

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If should.  What charger are you using?  

You might consider exchanging it with the seller.