Unsuccessful connection for my Arlo Pro 5s

[CyrusKM]

The problem started last week.

I switched off my Pro 5s camera and I have found that the "on/off" button on the Arlo Secure apps disappeared.

I removed the camera from the apps and planned to re-install it. Unfortunately, it is unsuccessful.

I have tried to add the Pro 5s to home wifi or Smart hub, reset the camera by pressing the sync button as suggested by the webpages. The problem persists. Both wifi and Smart hub cannot find the camera.

I have taken the camera to the local authentic center. The staff checked the Pro 5s in front of me and showed me that the camera was fine and connected to their network successfully. I have repeated the previous steps again, still unsuccessful.

I am exhausted with this issue and don't know what's going wrong. I get a Pro 4 which is completely fine so far.

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact