Sold in the Netherlands, not supported

[Edwin1970]

Just bought two pro 5 2 k ‘s. In the Netherlands, shipped by Arlo to the Netherlands. While trying to install and not having found the pro5 2k in the list in the app, support tells me (after being in the chat for half an hour, en that after searched for more then 1 hour) it is not supported by Arlo in the Netherlands. Even though the site of Arlo does not mention anything about this. And the ‘advice’ is to send it back and buy an Arlo 4 …. Bad communication and poor service. 

[ShayneS]

Hi @Edwin1970 

Thank you for informing me, I have escalated your case & someone from support will be reaching out to you as soon as possible. You can find your case number here: 43997235

Shayne 

[Edwin1970]

No one contacted me, and the case seems te be closed 🤷‍♂️

[ShayneS]

Hi @Edwin1970 I believe my team was able to connect with you to help resolve this by selecting the appropriate camera listed during onboarding.