Remove and Change Arlo Pro5 to another system

[Bill62]

I bought 4 Pro 5s for my daughter. I added them to her app but before she signed up for a subscription she decided she didn’t want them. 
She removed them from the app, I did the 15 second reset but I can’t  (no matter how many times I try) add them to my system. 
We re-added one back to her system and then removed it via Arlo.com but no use!

I get to the QR code point and scan it successfully but the app can’t find the Arlo. 
I've tried 2-5GHz. 
Any suggestions?

Thanks. 

[ShayneS]

Hi @Bill62 

Is your phone connected to the same network you are trying to onboard the camera to? Have you tried installing via the web portal as well? 

[Bill62]

Phone is on the same network. I haven’t tried the on-line portal. I will but……