Pro 5s only shows LIVE icon, not 2K LIVE icon

[roundball]

Pro 5s cameras normally show an icon in the upper left corner of the screen that says:     2K LIVE

After Support did some things remotely to fix a New Defective Pro 5s that would not detect motion, I've noticed that the  2K LIVE icon no longer shows.

It now just shows the LIVE icon as if it was a Pro2, 3, or 4 camera.

I've opened the issue with Support but while waiting, thought I'd also post it here in case others might know what's causing this...thanks.

[StephenB]

Do you have auto track & zoom enabled?

Also, make sure the camera is zoomed out all the way.

[roundball]

Thanks for the reply.....no, it's off

[StephenB]

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@roundball wrote:

Thanks for the reply.....no, it's off

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Are you getting 2K recordings?  Or are they also 1080p?

[roundball]

Motion Detection is not working...It's not recording.

I've escalated to "support' again.

Have bought & lived through:

Four Pro 2 + base

Four Pro3 + base

Four Pro4 - all new defective / unusable audio problems ( turns out a known / unfixable problem).

Arlo tried to replace them with 4 previously owned / used / defective returned Pro4 cameras !

Then they tried to make it right by replacing them with these Pro 5s cameras.

Am very frustrated / disappointed with Arlo quality.

[BrookeN]

@roundball we have spoken earlier in a different post. I will be closing this one as a duplicate.