Arlo|Smart Home Security|Wireless HD Security Cameras
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Pro 5s can't connect after resetting router

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Benski96
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‎2024-06-17 11:27 AM

i have had to reset my router as gotne to fibre but i can't connect my pro5s cameras now

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StephenB
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‎2024-06-18 04:37 AM
@Benski96 wrote:

i have had to reset my router as gotne to fibre but i can't connect my pro5s cameras now

Make sure they are fully charged - they will drain power fairly quickly when they are trying to reconnect.

 

If you haven't reset the cameras (or removed them from your account), then I suggest setting the wifi network name and password to match what you were using before.

 

If you have removed them from your account, you can do a hardware reset.  Open the housing, and press the button inside until the camera LED flashes amber (about 15 seconds).  Then try the install again.  Also, sometimes using my.arlo.com on a PC works when the app fails.

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