Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Pro 5s 2k not appearing in app for set up

Reply
Discussion stats
  • 1 Reply
  • ‎2024-07-11 08:32 PM
  • 800 Views
  • 0 Likes
  • 2 In Conversation
Roxyaguilar
Follower
Follower
‎2024-07-11 08:32 PM

I will be using them in mexico, I am not able to connect them because the type of camera is not shown in the app. Is it because of the location? My phone area code is from the us. Does that have anything to do with it? 

0 Likes
Reply
Message 1 of 2
800
1 REPLY 1
StephenB
Guru Guru
Guru
‎2024-07-12 04:04 AM
@Roxyaguilar wrote:

I am not able to connect them because the type of camera is not shown in the app. Is it because of the location? 

Could be.  Was the account created in Mexico?  If it was, you'll need to create a new one in the US (or using a VPN that terminates in the US).  I think you will also need a US payment method to get a subscription.

 

Note you will need a subscription to get cloud recording.  None of the currently sold cameras have the 7-day free storage that the legacy cameras have. 

 

 

0 Likes
Reply
Message 2 of 2
776
Related Labels
Discussion stats
  • 1 Reply
  • ‎2024-07-11 08:32 PM
  • 801 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.