Pro 5s 2K(VMC4060P) fails to connect Netgear NightHawk RAX120 router

[AlanCho]

I am unable to connect WIFI to Netgear NightHawk RAX120 router. I tried and following every steps from Arlo support site but no luck. Every time scan QR code and hear a chime from the Pro 5s 2k success but it was keeping search the device forever. I tried to reset my router with no help at all. The router works prefect without problem. Can anyone have same issue?

[StephenB]

Check the router's attached device list after you hear the chime.

Let us know if the camera shows up in the list.

[jguerdat]

Occasionally a reboot of the router fixes this sort of issue.

[AlanCho]

check the router attached list after hear the chime right away with refresh but no connection

[AlanCho]

I have also reboot and reset the router to default configuration but still no luck!

[StephenB]

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@AlanCho wrote:

check the router attached list after hear the chime right away with refresh but no connection

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Ok. That suggests that the camera is unable to join the network.  FWIW, it'd be nice if the camera followed up with a second tone indicating either success or failure after the chime (which only says that the camera read the QR code).  But it doesn't.

A couple of things to check:

• make sure the router wifi is set to WPA2 (AES) security - not WPA3.
• if you have any punctuation, spaces, or other "special" characters in the wifi name or password, then try removing them.