Pro 5S connected to basestation on old firmware

[AndreaBBB]

Hi all,

I have a 5S Pro, connected to a base station for a few months now. It did the initial firmware upgrade to the 1.040.26.2.

After that, nothing. I see a few more recent releases, with the 1.040.27.5 as the latest.

I rebooted the camera, but the new firmware doesn't show up.

Any reason why I can't get the 27.5?

Thanks!

[jguerdat]

Where are you? Updates don't get to all parts of the world at the same time. Any chance your setup is via Verisure?

[AndreaBBB]

I’m in the UK. I know it doesn’t get released everywhere at the same time (or not at all?), but I couldn’t find any regional information.

should I just wait and pray? 😀

[jguerdat]

UK apparently has to get updates approved by Verisure. I don't know the specifics but it appears that Verisure is Arlo's partner in that region which can slow things down. Not much you can do except wait.

[AndreaBBB]

Thanks, I’ll dig into this.

is this the case even if I got the cameras directly from Arlo?

[jguerdat]

Yup. It's all about where you set the system up.