Pro 5S Live Streaming Issue

[KachinaShadow]

Yesterday I found that all three of my Pro 5S cameras will not even connect when Local 2K Live Streaming is selected. Interesting thing is that with Local 2K Live Streaming NOT selected, all three connect instantly with two of them showing (in the upper left corner of the video) "Live" and one showing "2K Live", even though Local 2K Live is not selected. I have restarted the Smarthub numerous times, uninstalled & reinstalled all three cameras but nothing has changed.
Note that my two Ultra's and two Pro 3's, with Live Streaming selected, connect instantly displaying 4K & 2K respectively.

[BrookeN]

Are you still seeing this same behavior?

[KachinaShadow]

@BrookeN 

Hi Brooke...

Yep, still showing the same behavior on all three.

[Justintuition]

@BrookeN  I've been experiencing the same issue - cannot live stream any of our Pro 5S cams, and have tried/done all troubleshooting. They also record random motion (the 'record all motion' setting is NOT selected) but do not record the respective smart detection items that are selected.

Additional Detail: All three Pro 5S cams work fine on my wife's iPhone including live streaming (I have a Samsung Fold 6).

[BrookeN]

I have reached out to the development team letting them know the behavior you are seeing. I will reach out with an update as soon as possible. 

[BrookeN]

Can you please provide your network speed as well as how far away are the cameras from the basestation/router?

[KachinaShadow]

@BrookeN 

Network speed per Speedtest - 460 Mbps download...12 Mbps upload

Cameras (3) distances from  VMB 5000 base - 18', 25' & 48'

With Local 2K Live Streaming NOT selected, all three connect instantly with two of them showing (in the upper left corner of the video) "Live" and one (with 48' distance) showing "2K Live", even though Local 2K Live is not selected. All three will not connect when Local 2K Live Streaming is selected.

[BrookeN]

@KachinaShadow are you getting any error message when trying to stream?

[KachinaShadow]

@BrookeN 

Now it's getting interesting...

I just tried all three cameras with 2K live streaming selected...keep in mind that I had no error messages before and they all just kept showing connecting and wouldn't connect.

Today, with 2K live selected, one camera actually connected right away at 2K while the two other cameras now show an error message "Streaming failed" "Try Again".

Interesting to note that the camera that previously would show "2K Live", even though Local 2K Live was not selected, now just shows "Live" when live streaming with 2K live NOT selected...note that it is not the camera that now is able to connect at 2K live.

[BrookeN]

@KachinaShadow did you attach something to that message? I just see my name?

[BrookeN]

It popped up after I sent that message, my apologies. The development team was able to reproduce the behavior you are seeing. It is currently being looked into. I will update you as soon as possible.