Not receiving local storage recordings

[Robalboa]

Well if you buy this camera your actually RENTING it. Without a Subscription it wont record even to Local Storage when connected thru a smart hub.

Returned 2 of them.

Look like Arlo has lost its way.

Selling the rest of my Arlo collection while they still work

8 Pro 2s, 3 Pros, Door bell, chime, 2 base stations, 2 lights and bridge.

as soon as my new cameras get delivered.

Bye Arlo. Its been a long ride -2015 to present. 

[alex_loo]

@Robalboa what are your new cameras?  From Australia, I am looking for cameras that are:

• NOT Chinese brand (security concern)
• NOT requiring subscription
• offering common sense basic features (live, alert, time-based automation, geo-based automation, local recording)

Alex

[ShayneS]

Hi @Robalboa 

Can you provide more detail regarding the symptom you are experiencing? I will do my best to assist. 

[alex_loo]

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@ShayneS wrote:

Hi @Robalboa 

Can you provide more detail regarding the symptom you are experiencing? I will do my best to assist. 

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I think I can answer that for @Robalboa , since I already finished my grump in this earlier post .

Basically: while anyone would assume "local hub storage and no subscription" = "I can click a record button anytime and the footage is stored locally", ARLO has cheated by allowing ONLY motion/sound triggered footage stored locally --- while giving the false hope impression on the packaging that "you can store locally using the $marthub".

Meaning: if I am watching a camera LIVE and it is not turned on for the current mode, there is no way I can record this live to local storage.

Alex

[CJ10847283]

So can't see plates over 30 feet.

I read they removed email notifications.

So you only get access to notifications if you have a subscription also?

[StephenB]

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@CJ10847283 wrote:

So you only get access to notifications if you have a subscription also?

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Notifications do not require a subscription.

Some more info on this topic is here:

• https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends

[alex_loo]

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@StephenB wrote:

Notifications do not require a subscription.

Some more info on this topic is here:

• https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends

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this is only partial information.  Do we have a list of what will be missing, without subscription?  Say:

• the convenience of viewing recordings --- since local recording means
  • you need to be an IT expert to set up VPN or port forwarding otherwise you won't be able to play the video when not at home network
  • all family members MUST login the same master account to be able to play locally recorded videos
• capability of instant live recording (and the lack of it makes "local recording" less useful)

I am sure there are more.

Alex

[StephenB]

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@alex_loo wrote:

---

@StephenB wrote:

Notifications do not require a subscription.

Some more info on this topic is here:

• https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends

---

this is only partial information. 

---

Well, I said "some".

I frequently include the restrictions on local storage in my replies, but didn't list them in this one. That is because @CJ10847283 wasn't specifically asking about local storage.

Most of them are in the KB article, but they are scattered, so easy to miss.

• https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

The limitations I generally list include

• recordings are only accessible in the app (not my.arlo.com)
• recordings are only accessible from the primary account (not friend accounts)
• no thumbnails, videos need to be downloaded to your phone before you can view them
• no ability to make manual recordings or take snapshots
• remote access requires router setting changes that many find difficult (and which will not work with some internet service providers)