Night vision not automatically turning on

[Steph745]

Hi I have a new arlo pro 5s 2k that I got a Month ago.

I have noticed that when the sun sets the camera isn't automatically sensing this and switching to nightvision. The feed will be all black and dark because of this. To fix it I have to click into the live feed and turn the spotlight on and off which then triggers the night vision and it will stay working until morning.

Has anyone encounted this and knows why?

I also have an arlo essential XL which works as normal

[jguerdat]

Start by removing the camera from your account, reset it as shown in the following FAQ and add it back.

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera